You Cant Direct the Wind but You Can Adjust the Sails
Dear Friend, First of all, let's take a look at the meaning of the word
"metamorphosis" and how it can possibly be of interest to
IT Service Management. Metamorphosis: Noun (plural
metamorphoses - say metuh´mawfuhseez) ? "the change of form,
structure, or substance, as transformation; the structural
or functional modification of a plant organ or structure
during its development." Applied to IT Service Management,
this does clearly suggest a process by which we can possibly
transform ourselves and adapt to an ever-changing and
complex environment or marketplace with the clear intent to
become and remain successful. It's all about our personal growth and our ability to react
to the multiple challenges of life in general and the modern
IT world in particular. In a way, I am tempted to say it's
all about the metamorphosis of ITSM tadpoles into leaping
frogs! Identifying and aligning all the pieces of this
complex puzzle takes time, quite a bit of thinking and
determination. It also requires that we constantly
reconsider our approach and refine our strategies. Transforming ourselves has been a necessity since the dawn
of humanity and it is not any different in the modern world:
if we want to stay in business, we have to evolve. Let's
keep in mind that it is us who have to adapt to the
environment or the marketplace and not the other way around.
This is a hard fact, it cannot be argued upon: no one can
expect to win at any game without first knowing the rules
and principles. Life is a serious game where it is possible
to have a lot of fun. It has strict rules though. First we
need to study the rules then comes the fun. Likewise, IT
Service Management is a serious game where it is possible to
have a lot of fun in the process. Again, first we need to
study and master the rules. It takes time to fully master all the different rules and
principles of life, the Great Pyramids of Giza were not
built in a day after all. It is a visible sign reminding us
all of the astounding results that can be accomplished with
vision, determination and persistence. This is exactly the
same behavior we want to apply in our ITSM practice if we
are to get results of the same magnitude. What we have to do is study the founding principles of
success and get better at applying them effectively in the
real world: on the IT battlefield. It's a fact: we need to
get better at mastering ITSM strategies that lead to higher
levels of success. Regardless of our level of success, both individually and as
a team, the #1 critical success factor to accomplish this is
determined by our ability to identify and process the
information that will give us the leverage that we lack to
reach the next step and thus enable greater success. The
most efficient and fastest way to increase our success is
through the adoption of behavioral patterns that will create
more and more success for us. It pretty much works like a
snowball effect: the first step is to get started to the
best of our knowledge and abilities. It can always be
improved in the course of time. That decision is ours to
make. No one else can make it for us! In my monthly
newsletter, I discuss how it all works: how states of
mind and behavioral patterns are intimately connected and
how one does influence the other greatly, be it in a
positive or...in a negative way. © 2005 by Christophe Poizat - All rights Guidelines:
You have permission to publish this article electronically or in print, free of charge, as long as the bylines are included. A courtesy copy sent to article@itsm-made-easy.com would be appreciated. About the author:
Christophe Poizat is a highly committed ICT professional with
excellent communication skills developed over 20+ years on some
of the largest and most challenging projects (Europe, USA, Australia). Visit http://itsm-made-easy.com and find a new source of inspiration to take your IT capabilities to another level.
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